Time to learn about...cloud computing

So as our technology practice grows, we find that we are being forced to brush up (or in my case, just acquire some!) knowledge on the concept of  'cloud computing'. Now if you're anything like me, i.e. not a technophobe but not exactly on the cutting edge of every new technological development, then the term 'cloud computing' might be a bit hazy for you. One of my colleagues who is very 'techy' - although I doubt he would appreciate that tag! - explained the concept in very simple terms for me.

Basically he said to imagine 'the cloud' as a virtual filing cabinet - so basically, you can store music/documents etc in the cloud, instead of having, say, a physical hard drive to back them up on. There are some free cloud providers or you can pay for them.The main benefit is, though that it means your files are accessible anywhere - it means you don't have to be on your home PC, for example, to access that Word document you were working on last night. And so on and so forth.

Not surprisingly, however, with this major new concept comes a whole host of legal issues, everything from data protection and data security, to environmental concerns - indeed only this weekend Greenpeace have spoken out about concerns that big companies who provide cloud services, are using too much coal as opposed to 'cleaner' sources.

http://www.theinquirer.net/inquirer/news/2168543/greenpeace-cautions-apple-cloud

One of the issues of most interest to me in terms of the intellectual property research I often do, is the implications for copyright infringement - who is responsible for illegal material stored within the cloud - is it the provider? Indeed this is something that is still under debate in terms of who is responsible for preventing illegal material being downloaded - is it the internet service provider? There's also issues surrounding the processing of personal data. With all of these rapidly changing technologies comes new and unexplored legal issues.

I don't think this is an area that I will ever become a specialist in, but it certainly looks like there is no getting away from the increasing number of questions we are receiving in the law library with respect of this topic - therefore I think it may be  a case of, if you can't beat 'em, join 'em....

Researching non-profit US organisations...

If we law librarians are totally honest, I am sure that many of us can empathise with that sinking feeling you get when certain names appear on your phone screen when it rings...I can't deny that I have a few fee-earners who, although are perfectly nice people, still make my heart sink whenever they appear at my desk/ring me up/appear in my inbox. This is because without fail they are going to ask me to carry out a piece of research which a) I have never had to do anything like before and which b) even none of my most experienced colleagues have had to carry out. Very often there is also c) the question is related in some way to US law, which means even more trouble, as a lack of resources comes into play, and so favours with our US law librarian counterparts need to be called in...

In case you couldn't tell already, a), b) and c) all happened to me this past week, in the shape of a query about finding out more information about a particular foundation based in the US - specifically, information about its charitable status, and if available, any financials.

After my initial few minutes of feeling frozen with fear as to how I was going to go about this, I started with the obvious - finding out if they had a company website so that in the first instance, I could just get it clear in my head exactly what they are and what they do. Some of this information formed the preliminaries of my report.

My manager then suggested that I contact one of our US colleagues in order to get a bit more information on where we should be looking. They suggested the Internal Revenue Service (IRS) website as there you can search for tax-exempt organisations: http://www.irs.gov/charities/article/0,,id=249767,00.htmlhttp://www.irs.gov/charities/article/0,,id=249767,00.html

Unfortunately the company I was looking for did not appear on this section of the website, which was disappointing, as it seemed they do not have a tax exempt status, which surprised us.

I was also advised by the US to search the New York Attorney General's Charities database, but again there was no evidence of them having a listing here. My US colleague again suggested that I check this website, as she thought that they would have had to file something here.

In the end, the research is non-conclusive. I am waiting to hear if the fee-earner wants me to try contacting the IRS directly to try and obtain more information. I was also able to look at the skills of some of our US attorneys to see if any have experience of non-profit organisations, and suggested perhaps contacting one of them too.

I have to admit, I find this kind of conclusion totally unsatisfactory! It's very frustrating when you can't find a definitive answer to something, but unfortunately in the law library, it's very often the case that there IS no definitive answer out there, but rather, a likely answer must be pieced together from a number of different resources/materials etc.

Welcome to the joys of the corporate law library....

Image courtesy of: Salvatore Vuono / FreeDigitalPhotos.net

A little bit about product placement....

So for one (intellectual property) reason or another it became necessary in the law library this past week to take a crash course in product placement. Here's a little summary of what we learned...

- Product placement is simply where a brand owner will pay to have their product featured in a TV show or film, for example. It's been allowed in the USA for some time but was only made legal in the UK in Feb 2011. Prior to this advertising could only take place in the ad breaks.

- There are quite a few famous instances of product placement in the US - famous because they have been criticised for being a bit OTT. You might already know some of them - the dating website 'Plenty of Fish' features prominently in music videos by both Lady Gaga and Britney Spears, while Virgin Airlines and other products received substantial coverage in several episodes of popular sitcome 'Friends'.

- In the UK, product placement cannot take place in news or children's TV shows, nor can products such as cigarettes, high fat foods or baby milk be used in placement deals. There are other prohibited items too, for exmaple things that cannot be advertised in the UK eg. guns.

- One of the reasons that product placement often attracts such criticism is because there are specific Ofcom guidelines that state that product placement must not be overly prominent; in other words, you shouldn't be able to take one look at a scene and realise that product placement is occurring! This is often one of the reasons why it attracts so much controversy.

- In the UK, if a show features product placement, a logo must be shown at the start of the programme to inform viewers this is going to happen.

The one major thing that stood out to me was that product placement is still very much in it infancy in the UK, whereas in the US it has been going on for years. In the last year there have only been about 20 product placements on UK TV! There has been suggestions that Ofcom guidelines are too restrictive, but there are no plans to change them going forward. It will be interesting to see how this develops. Let's hope that the critics aren't proved correct and UK television becomes chock-a-block with brand promotion!

Articles of interest:

What Hinders UK Product Placement Growth: Rules, 'Free Prop'-agenda
Feb 29 2012
http://www.brandchannel.com/home/post/2012/02/29/UK-Product-Placement-022912.aspx

Will product placement change TV?
Feb 16 2011
http://www.bbc.co.uk/news/magazine-12449502

Image courtesy of: http://www.freedigitalphotos.net/images/view_photog.php?photogid=1603

 

It's not a lack of motivation - it's a lack of follow-through....

Well, according to the Harvard Business Review it is anyway!

HBR says that very often when we have a task to complete, it is not a lack of motivation preventing us from getting it done, but simply that our brain are talking us out of it. So you probably know that it IS an important task and you WANT to do it, but you allow yourself to keep telling yourself you have more important thing to do, or you will just put it off another day. But what happens when that day never comes and the week passes and the task is still undone?

HBR recommends that you simply make a decision to do something and then STICK TO IT. Do not let your mind talk yourself out of it.

Sounds simple doesn't it? Sometimes life simply gets in the way and the plans we have made simply have to be changed, but very often I do find that I make a decision to get something done, but somehow don't manage to stick to it. I put it off and start something else, then feel that sense of frustration at the end of the day when I haven't 'followed through' on whatever it was that I said I would. 

As HBR says 'Don't let your mind sabotage your aspirations'. Very good advice, but how easy will it be to follow?

Image courtesy of: Rawich / FreeDigitalPhotos.net

Managing your time more effectively - where do we begin?

Mind mapping
Time management is something that every busy professional thinks about from time to time - are we getting the best out of the time available to us in the working day? How much time do we simply fritter away, starting one task, starting another, and feeling like we never really fully accomplish what we set out to achieve?

I took part in a session really which was all about the concept of 'mind mapping' and how this tool can be applied to many aspects of life - not just to help you become better organised at work. It can be used to help you plan a project, or assimilate a large amount of information such a studying a particular topic for an exam.

I was intrigued to discover that I have been using mind maps on a basic level since I studied for exam at school - and also for planning essays! Basically, you start off with a blank sheet of paper and in the centre of that sheet of paper, you write down the topic/subject, and then from that, you have a number of different branches stemming from this main topic. These branches you draw initially are the 'parent' branches, and are labelled with just one key term. From these parent branches you then add sub branches, allowing you to drill down into a particular key topic by as many level as you wish. It was also suggested that if there are any links between ideas on different branches, then show this link with a dotted line.

You can also use images on your mind map - a lot of the time it just depends how your mind works - some people remember things better in graphic form, others (like myself) are more 'wordy'. That having been said, I did study for a physics exam at school by illustrating practically every unit in my textbook into a mind map!

I don't think the concept of mind mapping is necessarily new - in fact it is in my eyes more of a step up from the 'spider diagrams' we were taught to use at school, for example when brainstorming ideas for an essay. I think they are a great way of breaking information down though, and in the workplace, I would like to consider using them more for large scale enquiry project planning, or where I am simply trying to think of all the various options open to me when carrying out research.

The session I was involved in definitely reminded me that mind maps can be as simple or as complex as you want them to be, but fundamentally they are an excellent way of helping you organise your thoughts, problem solve and analyse situations.


Improving time management

I came across an interesting white paper produced by Citrix online which focused on how to run meetings in the workplace more effectively. This is definitely something that I have always found particularly frustrating - when a meeting is allowed to drift on long after it's 'official' finishing time. This can often be caused by poor chairmanship - it is up to the person running the meeting to ensure that it does not overrun significantly. The key suggestions to prevent this from becoming an issue are:

- Determine who exactly needs to be at the meeting in order to achieve the desired objectives - eg. who are the primary decision makers; who only needs to be there for a short time and so on.

 - If you are chairing the meeting, make sure that the agenda also fits in with the objectives and what you want to achieve, or be decided by the end of the meeting. Make sure you politely stop people who simply like the sound of their own voice! Summarise decisions/results as you go along to make sure everyone is on the same page and knows what is happening.

- View the agenda as the plan for the meeting - and make sure you stick to it. If you run out of time, suggest another meeting rather than letting this one drag on painfully.

- Someone should always make sure that minutes are taken and consequently all decisions/discussion outcomes are documented. If you don't do this then the meeting will have been pointless.

It is interesting to know that only 20% of meetings produce 80% of the results - food for thought next time you are planning that team meeting!


Controlling the inbox
Time management also touches upon a subject that is of great interest to me - information overload. The white paper gives us a few suggestions with regard to how to keep on top of your inbox and prevent you from feeling overwhelmed.

- Decide quickly whether to respond to a message immediately, archive or delete it.

- Remember the telephone! Nowaday it's almost instinctive to hit the 'compose new message' button but sometime a 60 second call can clarify what a chain of emails will take far longer to!

- Don't feel that you need to respond to people immediately - within 24 hours is normally acceptable.

The last point is one which can't really be applied in the law library - if we were to simply leave enquiries sitting in our inboxes, we would not curry much favour with the fee-earners! However there are other emails that we can put this into practice with, eg. non-urgent communication from suppliers and so on.

Email overload is also looked at from the opposite perspective, i.e. what can we do to make sure that we don't contribute to other people's overload? This is a point that I have addressed in the past - as information intermediaries, we are at risk of bombarding our users with too much information - how much is too much is the million dollar question and to be honest, it varies from lawyer to lawyer in my experience!

The white paper suggests ensuring your subject line is clear and concise, a well-structured email using short sentences, bullet points and paragraphs to ensure that the reader isn't immediately overwhelmed by a wall of text!

If you are giving someone instructions make sure you only include a small number and you give a clear deadline.

I think these tips are definitely useful to me from my perspective of giving people instructions by email. Sometimes if I am managing a particular enquiry project, I try hard to ensure that the email containing the details is as clear and concise as possible. It is very important not to ramble, but to ensure that everything included in the email is non-repetitive and necessary.

Conclusion
I think that time management will always be something that will be of significance to any law librarian, because the lawyers we work for are often working to very tight deadlines and this pressure is tranferred to us as a result. It's important to be as efficient with how we use our time as possible, in order to ensure maximum productivity, but also ensure that we feel in control in the workplace and not overly stressed.

Image courtesy of: http://www.freedigitalphotos.net/images/view_photog.php?photogid=2588

Appraisals and the art of delegation....

So suddenly a couple of weeks have flown by since my last post - I still can't quite believe we're hitting March this week! It's been a hectic time in the law library - enquiries flying in left right and centre, and coupled with my extra responsibilities I have taken on since we had our appraisals, to say I have been a bit stressed is a serious understatement!

One of the main responsibilities I have taken on is a lot more delegation. This is not something that comes easy to me either. In all honesty I often find it easier to just do something myself than ask someone to do it for me. But one of my managers explained to me that part of learning how to be a good manager, is developing your ability to pass on and manage tasks, as opposed to just getting them done yourself. Teaching someone else how to go about a particular piece of work, and then ensuring that they do it within the alotted time frame and to a sufficiently high standard is a skill in itself.

When my managers are out of the office at the same time (one is part time so this does happen from time to time every month), and it is only the team Director, me and our 2 junior staff members, responsibility to allocate enquiries and act as the first point of assistance has moved from the Director to me. I would be lying if I said I don't find this daunting; I hope it's something I shall just become accustomed to and therfore more comfortable with, but at present, it's been a nerve racking couple of weeks as I have had to step in 3 times already! I think the most difficult part of delegation is knowing when and what to allocate to particular individuals! I am always wary of overloading the others in my team, or giving them something that perhaps is above or below their skillset. However, the only thing that will really help me to get over this is practice, so that's what I am doing. Let's call it a work in progress...

The appraisal process has always been fundamentally the same in every law firm I have worked in, and it's certainly useful from a Chartership point of view to have a chance to reflect on what I have achieved in the last year, and illustrate how I have gone about meeting the objectives we set last year. It's also helpful to get feedback from fee-earners and team members - it definitely makes you feel more appreciated!!

One thing that I did speak about during the appraisal once again was to what extent I can specialise in a particular practice area (mine being IP) - and again it's a tricky one. One of my goals this year is to help the other junior team members become more au fait with this practice area. One of them is going to be working with me on my Bulletin, for example. This will involve me coaching him in the various topics that are covered in the Bulletin, showing him how to pick out stories of interest from the various news sources I follow, and how to summarise and edit them for our Bulletin. The idea is that while I maintain editorial control, so to speak, I am sharing the knowledge that I have acquired with at least one other team member. It definitely makes sense, although again, I find it difficult at times to let things like this go, as I Really enjoy working on them! However, it's a good opportunity for me to work with one of the others on a one-to-one basis - it's good practice for me also in terms of taking control of tasks and delegation.

I am not sure if delegation comes naturally to some more than others - I suspect it does, to an extent, but I wonder if it really is just something you can become more comfortable with over time, or if it is either something you like or you don't like. I'd be interested to hear from anyone else on this kind of thing....

Image courtesy of: photostock / FreeDigitalPhotos.net

CILIP London AGM Feb 2012

I attended my first ever CILIP branch AGM on 8th Feb 2012. I decided to go along because I want to understand a bit more about how the branch works and what the committee members do and so on. The AGM was also followed by a talk by CILIP's President titled 'Around the world twice on a library degree'.

The AGM itself was very straightforward, going through last year's minutes, looking at the annual report and latest accounts, formally agreeing these and outlining CILIP London's plans for 2012. The one very positive thing is that the branch is in a much better financial position now than it was at the start of 2012. They are hoping to run a program of events similar to those in 2011 (although these events won't be held at the Sekforde Arms anymore).

Phil Bradley gave a very thought provoking talk on how CILIP is involved with the library community all over the world. I had no idea as to how 'global' CILIP actually was. Bradley spoke about how as the President, he is the 'face' for media outlets of the library community. He also speaks at library conferences around the world in this capacity.

It was also interesting to hear about CILIP's work in relation to the 'big' global issues affecting librarianship: copyright, information literacy to name but a few. In terms of copyright, there is legislation pending that will change how all kinds of works are regulated in future. Information literacy focuses on ensuring the internet is used responsibly, but at the same time maintaining a 'free', uncensored internet as well.

The last part of Phil's talk considered the 'globalness' of librarianship, looking at all the many Google+ library pages, and highlighting the importance of CILIP as an organisation within all this. The library community spans the world and this can be seen on Facebook, LinkedIn and every other social network out there.

What I found particularly interesting was the realisation that CILIP qualifications are recognised internationally. I don't think that I quite realised the importance of CILIP to the library community worldwide. Attending this kind of event and listening to Phil's talk was definitely motivating when it comes to completing my Chartership portfolio!

It was also really interesting to actually be present for the branch AGM and learn more about the branch committee and what ways CILIP members can get involved.

Training team members - what works, what doesn't?

One thing that I am always trying to learn more about is the best ways of training a fellow colleague. This is a part of my job that has become pretty significant and looks set to only continue in this way, as one of the aims of 2012 is for me to take on a bit more of this side of things in order to free up my managers a bit.

In the last couple of years, I have attended more than one seminar and training course focusing on the best ways to train, training methods, how to be engaging....and so on. One thing that always concerns me is: can you really be taught how to train? Or is a big part of being able to 'train' successfully down to an inherent skill that you either have or you haven't?

I would say that while you can definitely improve your training methods and techniques, there is a certain something that you've either got or not got...that quality that makes you engage with the person or people you're training and that makes you explain things in a logical and easy to follow fashion, and that makes you approachable and easy to ask questions of. 

I'm still trying to discover if I have that certain something, but in the meantime, let's have a look at what's important when, say, you are training a fellow team member on something.

Having been party to many training sessions over the years, I am certainly well enough equipped to know what makes a one-to-one training session a successful one from the point of the 'trainee'. At times like this I always use my 'unofficial' mentor as my role model (regular readers will remember me waxing lyrical about this lady from a post in 2011) - now if anyone could make a training session engaging, it is this lady. I had many one-to-one sessions with her over the years we worked together, and the things I remember being most helpful were a) she never patronised me or made me feel stupid. b) she was patient to a fault and made herself available for endless questions during and after the session and c) no matter what the topic was, she always managed to make me laugh, even when I was very stressed out or upset because I didn't understand something. 

Believe me, having now been in the shoes of the trainer, as opposed to the trainee, to be able to do all of the above is no mean feat! Let's look at each point in turn:

1) Don't patronise

Unless you've made a real error in the recruitment process, chances are that you are not dealing with an idiot - you're just dealing with someone who is new to a role, or a particular procedure. So while you want to make every step abundantly clear, don't talk down to them as if they are a child. I have had that done to me and believe me, it's inufriating, even if well-meant!

 2) Don't tell - show

This is one of the key pointers given by The Harvard Business Review Management blog

and it's definitely one of the most important. It is much easier to teach people something with a real life example, rather than just explaining in the abstract. Find an example of how what you're showing can be applied to their daily job. Talk them through each step and explain why you are doing something.

3) Allow your colleague to ask questions

Asking questions is often how we learn the most, because only after we have been shown something, and we have tried to replicate the task ourselves, do we realise what makes sense and what didn't. It is impossible to know if you will be able to carry out a task you have just been shown, on your own, until you physically sit down and try. It is only then that you sometimes realise your three pages of scrawled notes are not quite as helpful as you thought! So make sure as a trainer you make yourself available for questions, not just in the hour following the session, but days and weeks after it too. It may be that they don't need to carry out the task until some time in the future, by which time the notes they took will be virtually meaningless. It's important to ensure that you foster an environment in which they feel they can approach you at any time, even if it means you need to go through the same thing all over again. 

4) Don't be too serious

As I mentioned earlier, some of the best training sessions I have had are ones in which the trainer has been laid back and displayed a sense of humour! There is nothing more off-putting or guaranteed to make you make mistakes out of sheer nervousness, than being in the company of a po-faced trainer. If you are relaxed, your colleague will relax too and consequently take in more as a result. You don't have to be a stand-up comedian - just try and put them at ease, and then if they are doing something while you watch, they're less likely to make silly mistakes out of nervousness.

Image courtesy of: Stuart Miles / FreeDigitalPhotos.net

 

 

Copyright law - an update

Anyone who reads CILIP Update magazine will have seen the recent items regarding the proposed modernisation/revamping of the copyright system in Britain. This is of particular interest to me, not only from a librarian's point of view, but also because some of the fee-earners for whom I work are closely monitoring the developments also because of their practice area.

There appear to be some very mixed reactions to some of the proposals. For those of you who don't know the background, a review was carried out last summer by Professor Ian Hargreaves as to how copyright law can be updated to better serve what is now referred to as the 'digital' economy. One example is that at the moment, turning a CD of music into an MP3 file is illegal! But how many times have we all done this - almost everyone who owns an ipod or iphone or other music player will have done so! This is a clear example of where copyright law is completely out of date. Hargreaves suggested that the harm done to rightsowners is minimal and the law should be updated accordingly.

Another issue of debate is that the review proposed that 'data mining' rules should be relaxed and allow for non-commercial researchers to be able to access all data. The reason given is that it will promote innovation in Britain - but many publishers feel that they will lose out in terms of copyright and licensing fees that they are currently allowed to charge for such access to the data contained in their journals, for example.

Hargreaves has also called for the setting up of an agency which will make it easier to obtain permission to use copyrighted works. This is known as the Digital Copyright Exchange. A feasibility study is currently being set up by Richard Hooper to consider what options are available for implementation. The plan is that the study will recommend a solution by 2012 summer parliament recess. A consultation is open until 10 Feb 2012 on the matter.

There is no doubt that the implications of the copyright review are significant for librarians as much as lawyers who work in the field of intellectual property, because dealing with photocopying restrictions and other digital  content licensing restrictions are a substantial part of what we do. It is really helpful to keep on top of the latest developments via CILIP's magazine updates, and it shall be interesting to see how things change over the next 12 months.

Image: Stuart Miles / FreeDigitalPhotos.net

An interesting enquiry - and happy 2012!

Where on earth do I start with this one?

 So my first post of 2012 - happy new year to all!

One of the things I wanted to do with this blog from the outset was talk a little bit about any unusual enquiries we receive in the law library! I think the most unusual one that I was asked to tackle in the week before Christmas was trying to find out how many times a well known and long-running cartoon has been broadcast in the UK. It was definitely one of those questions where you read it and think to yourself, where on earth do I start?!

General internet searching (if in doubt, turn to Google - although obviously we don't tell the trainees that!) threw up a whole host of references to the cartoon, but one of the initial problems was that it has been broadcast on a whole range of terrestrial and satellite/cable channels. Therefore it was not simply going to be a case of contacting one particular channel or broadcasting company.

I approached it ultimately in a sort of two-pronged approach. Firstly, I decided to try and ascertain if there exists some kind of database that holds all this kind of information about TV broadcasts, and secondly, to contact the BBC, who seemed to be the principal terrestrial broadcaster. I was of the opinion that with this kind of enquiry, we would be lucky to obtain any kind of data, therefore even if I was only able to obtain information from them, it might be sufficient to give the fee-earner a general indication of how often the programme has been shown. Experience has taught me that sometimes even just a bit of information will be better than nothing.

I had hoped to get through to the archives department of the BBC, but this was a fruitless task which involved being past from pillar to post, but never quie seeming to reach anyone who could assist me.I ended up being put through to the audience enquiries department, who were certainly very polite and sounded like they wanted to help, but were unable to answer such a query over the phone. I was asked to put the request in writing in order for one of the researchers to look at it. I have to admit that I was quite hopeful about this, although the fact it was 4 days before Christmas, and the information was needed early in the first week of January at the latest, I didn't hold out much hope in hearing from them before the deadline. Anyway, I sent the letter and moved onto my other approach.

Various internet searches led me to the British Film Institute as a potential source of information. I spoke to someone in the library first of all, who said that they do not have access to this kind of information, but suggested that I contact the British Universities Film and Video Council (BUFVC) as they would have access to some databases that might be able to help.

It turns out that there are some databases out there that comprise of TV show broadcast information! One is called TRiLT, the other TvTip. The only problem - and it's a big problem! - is that they are for academic research purposes only.

TvTip (this covers the period from 1955-1985)
TVTip provides a unique searchable index to the London edition of the TVTimes, the listings magazine for ITV broadcasts, from September 1955 to March 1985.

TRILT - Television and Radio Index for Learning and Teaching (this covers TV listings from the period 1995-present)
The Television and Radio Index for Learning and Teaching is the best source of UK television and radio data on the web.
 - Listings for more than 300 TV and radio channels since 1995

Admittedly this means there would be a gap in the data as the period from 1985-1995 is not covered, but again, if I could just access those databases, we would be able to get a very good broad overview of how frequently the show was broadcast.

The only way that we would be able to access the databases would have been to become corporate members of the aforementioned BUFVC. Unfortunately, it was prohibitively expensive when the fee-earner determined how much use we would actually get out of it apart from for this enquiry. However, I was very fortuate indeed to speak to someone at the BUFVC who was willing to do a very basic query on the TV show name for me on the TriLT database. This threw back a specific number of results and covered terrestrial/cable/satellite channels. Any more in-depth research could only be performed if we were members.

In light of the tight deadline and the difficulties involved in obtaining this kind of information, the fee-earner decided that even just obtaining that number was helpful. However, since then I have been able to make contact with someone in the Archives dept at the BBC, and I am awaiting their response to see if it is something they might be able to help with - even though we are now past the deadline, I am loath to let it go! Also, it is always useful to know what information is available for future reference....you never know when you are going to be asked something so obscure again!

Image: 89studio / FreeDigitalPhotos.net

Trainee training 2011 - so how did we do???

Well, who would have thought it - it's nearly Christmas and this blog is still going strong! It is very amusing to look back to my first post - I was exceptionally nervous, apprehensive, unsure - you name it - of how I would use the blog, what I would write etc. It is good to know that I have managed to overcome those feelings (well most of the time!) and so to everyone who has been following me - thank you!!!

You may recall earlier in the year that I talked quite a bit about our trainee training programme that kicks off every September when the new trainee lawyers start. Just to recap - we run our sessions over a period of about 8-10 weeks, in contrast to some firms I have worked at whereby the library sessions with the trainees are all finished within their first couple of weeks.

The sessions are run by myself and one of my Managers. This year, we ran the following sessions:

1) Introduction to the library: how we work, what we can supply, charges, plus an overview of copyright restrictions (very important to try and develop an awareness of that early on!)
2) Caselaw: an overview
3) Legislation: an overview
4) Forms and Precedents
5) European caselaw and legislation: an overview

Each session involves a lecture-style presentation from myself and my manager, a chance to ask questions, and ends with the trainees answering questions relating to that session. We then go through the questions with them and explain anything they had difficulties with. For this part of the session we take them to the IT training room, where they have access to our online resources and so can work through real-life examples.

The reason we go back to basics and explain the fundamentals of caselaw and legislation is simply because our trainees come from a variety of backgrounds - some may have studied law at university before sitting their LPC, while others will simply have done another degree, followed by a conversion course and LPC. The LPC is the last stage of law school. However, this means they have all different levels of experience, therefore we have come to the conclusion that all of them will benefit from a recap of the basics, and it ensures that they are all starting from a similar point once they have reminded themselves of this base knowledge.

The one thing that we felt this year should be revised going forward, however, is the length of the sessions. Traditionally we have taken a comfort break halfway through our presentation; this year, however, we got the impression that the trainees found this a little frustrating, and would rather just press on and finish early! We tried this out in our last session and it worked really well, therefore I think it's something we will always offer in our sessions going forward - that way if they want a break, they can have one, but if they want to just keep going, we will do so.

We got very good feedback in terms of the content of the sessions, with some of the trainees saying in particular that the European caselaw/legislation material was particularly helpful, because they had no idea that so much pre-legislative material is freely available online. For the record this kind of material can be of particular interest to the trainees if they are asked to carry out research on a particular piece of EU legislation - there can be some excellent background material in there. We also produce some handouts each year - not for every session, but a handbook in the first session and an excellent guide to European legal research written by one of our PSLs. We got great feedback on this as well. I think the handbook in the first session is very useful to them, because that first session comes very early on in their time with us, and judging from the stunned/exhausted faces we always see before us, I don't think they are physically able to take in everything we tell them! So it's definitely useful for them take that book away to their desks. We include information not only on library services, but tips on Boolean searching, what resources are best for certain kinds of research and so on.

From our point of view, this year's training sessions on the whole went smoothly (I say on the whole - there were the inevitable IT blips/online examples that worked fine at my desk, but failed at the first hurdle in front of the trainees....!) - but I think one thing that both myself and my manager notice more and more with every year, is that many of the trainees give the impression - at least for the first couple of sessions at least - that they do not need to be there. I think the perception of the 'library' is one that they associate with their academic libraries. They have no concept of just how important we are to the fee-earners - although many learn very quickly once in their seats and being asked to carry out research! But in all seriousness, I find it rather sad that yet again, we face these ongoing preconceptions of what people think a library is like - they assume that all we do is manage the book collection and that's as far as it goes. For the most part, I can laugh it off, as one way or another, they come to realise that a corporate library is very different to the one they had at uni/law school....but at the same time, it's also frustrating that simply because of our job title, we are regularly having to justify our presence. When any of the fee-earners find out that we are actually all qualified to MA/MSc level, they are utterly dumbfounded. It is a sad fact that librarianism as a profession is sorely undervalued across the board.

Anyway, on the plus side, this year's trainee training is all done and dusted, the trainees have settled into their seats very well, and my Manager and I have given a collective sigh of relief that that is it out of the way for another year! I really do think we both have learned a lot from this year and have been able to critically evaluate how we did, both in our own opinions as well as taking into account the feedback given to us by the trainees themselves - thereby giving us some food for thought for next year....

Image courtesy of: jscreationzs / FreeDigitalPhotos.net

Public librarianship - a whole new world...

I recently went on a tour of the Barbican public library - which functions as a fantastic lending library bang in the City, and was really struck by the diferences between this kind of librarianship, and the kind we practise in the law library. Now obviously the environments are worlds apart - I realise that! But I have to admit I was quite struck by the differences in the skillsets needed by a corporate librarian, and a public librarian.

In some ways, however, our priorities boil down to the same fundamental issue - proving our worth in a very tough economic climate. The corporate law library within a law firm is always going to be very profit-orientated - and even more so than ever in the current shaky financial climate. We are trying to keep our spending down but our profits up. Our fee-earners want us to provide them with the best possible service in the most cost-effective way for their clients. As a service, we need to prove our worth, however, therefore we also want to carry out as much chargeable work as possible.

Talking to the librarians I met at the Barbican, the public library is equally, if not more, vulnerable in the current financial climate, and so they are trying to find ways of providing an excellent range of services to their users and encourage more and more people to join up, so that they can prove their worth to the local council who provides funding.

The key difference, I guess, is our users. A corporate library is rarely used for pleasure! A public library, although often used for research and so on, is often aiming to encourage people to use it for pleasure, or perhaps to learn a new skill. Therefore there is a far greater opportunity to be creative; to think up new ways to encourage people to use their library. The corporate environment will never be like this, and of course I accept this - but it doesn't mean I am always happy about it!

One other thing that struck me was that in the public library, I think you need to be far more adept at dealing with people from all walks of life, because your users are from a whole spectrum of backgrounds. In the law library, we obviously only deal with lawyers/trainee lawyers, who for the most part, tend to be more than capable of expressing what they want and when they need it. In the public library, however, we were told that when on the enquiry desk you really could be asked anything and everything! Plus, you need to be able to communicate effectively with people of all ages, in order to fully understand what it is they are looking for. I think working in this environment probably makes you a lot more open minded. Of course I don't speak for all us corporate librarians, but from my own perspective, we are probably at risk of becoming a little bit used to only dealing with a certain kind of person. Although dealing with lawyers undoubtedly requires a lot of patience and tact at times, dealing with the general public is a whole different ball game.

One thing that we do share is our outlook on e-books. The librarians I met said that there are no plans as yet to implement e-book lending in British libraries, and furthermore, that they do not foresee the oft-talked about 'death of the book' - but rather a world in which the two different kinds of book co-exist. At present we are encountering the same feeling...e-books are not something that every fee-earner would use; in fact there is a large proportion of our fee-earners who simply refuse to use anything other than a hard copy text. At present, we do not see ourselves venturing into the e-book quagmire any more than we do already, simply because the take-up of such a service would not be high enough to justify the costs involved. This may change as the older fee-earners retire and are replaced by a generation of lawyers who were accustomed to using mainly e-books at law school - but for now, we approach the area with caution and only have a few looseleafs and books available online. Where we have this, we also have the key ones in hard copy anyway.

Some of this post may sound like I am being a little bit negative about my own profession, so for the record: I'm not! All I am doing is critically analysing the kind of librarianship I currently practise. While I enjoy my job for the most part, I think everyone benefits from learning about other kinds of librarianship from time to time - and realising that although we may carry out very different kinds of work, we can still learn from each other, not just those who work in the same field as we do. Again it stresses the importance of good old networking and how we become far more rounded individuals when we have a greater awareness of all the different facets to librarianship.

Image courtesy of: healingdream / FreeDigitalPhotos.net

Copyright in the digital age - BIALL Audioconference

I was very fortunate to be able to get a place on an audioconference being organised by the BIALL Solos group (BIALL has a number of spin-off groups for various parts of the country/types of librarian) on 24th Nov 2011. Although not officially a solo librarian any more, I used to be one for some time and so am still part of this group. When I read about this seminar it was of great interest to me, because copyright in the age of technology is a fast-changing and evolving field, and is something that I only have a basic knowledge of - but would like to learn more. One of my managers acts as copyright officer for the firm, therefore she is out 'go-to' person with any queries, but just for my own development, I would like to know more, and this free telephone conference lasting only an hour was the ideal way of doing so.


CLA License
The seminar was hosted by Chris Holland, who used to work at the Law Society. The first part was dedicated to going through the proposed changes to CLA Licenses (Copyright Licensing Agency). Every law firm needs to be in possession of a licence from the CLA in order to allow them to make photocopies and store materials within reason.  The problem with the proposed changes are not just about the potential 40% hike in price, but also because in terms of licensing digital content, this is something that we often have separate agreements for with each of our vendors. Lexis do not want CLA to license their content, nor do we as a firm wish to pay effectively twice for copyright licensing. Another issue that was raised is that firms are increasngly doing less and less hard copy photocopying as a whole, therefore people don't want to pay a full copyright license fee for copying that they rarely actually carry out.

It was clear from the vocal reaction of many participants that the CLA license is a thorny issue and it will be interesting to see how the situation is resolved. At the end of the day, the CLA as a body still need to make money, while the law firms are becoming more and more resistant to paying certain fees, as the way we copy has changed so much. Certainly in our firm I can understand why it is an issue; we really do not copy from hard copies on a regular basis at all anymore - almost everything is online in one shape or another.


NLA Licence
We then moved onto discussing the licensing arrangements that each firm has in place for newspaper usage. At present there a range of licenses depending on your organisation size/turnover and business needs. Changes that affect this side of things, however, are newspapers like The Times and the Financial Times, who have created a paywall in terms of access to their content, and perhaps the biggest issue to date is this year's NLA v Meltwater case. This was a case that attracted a lot of attention because the NLA maintained that users of a news aggregation service (Meltwater) needed a license to receive the info, even though it was just a headline and summary - the judge maintained that the NLA were in the right and their copyright was being infringed - this small amount of info can be classed as a substantial part of an article. But Meltwater were relying on the 'temporary copies' provision of the Copyright Designs and Patents Act 1988, which was meant to allow for the titles of work to be used - but things have moved on in the digital age, and this is why we are running into such problems nowadays.

There a number of licenses under discussion at present; it looks like we shall be hearing debate on both the CLA and NLA licenses for some time to come.

I definitely found this part of the discussion to be highly topical to what we do in the library, and it was interesting to learn more about what actual licensing agreements firms have in place, as this is something that at present is negotiated by our copyright officer (one of my managers as already mentioned). However, I think it is vital that in order to progress within this field, I acquire a good grasp of what the issues are in this respect, as adhering to copyright law is an extremely important part of managing any library.


General changes to copyright in the EU/UK
We spent the last half of the audioconference discussing what other issues are impacting upon copyright law at present. One of the biggest issues facing Intellectual Property law in the UK right now is the Hargreaves Review. This is a review of IP law that was commissioned by the Government in order to ascertain what works and what doesn't work/needs revision etc, in light of the digital age we now find ourselves in. Prof Hargreaves was pretty critical of copyright laws in the UK, stating that at present, it is a barrier to economic growth. This is said to be due to the difficulties that people face in obtaining permission to use copyrighted material. He proposes the establishing of a Digital Copyright Exchange, which would be an online, straightforward means of getting clearance rights. Vince Cable announced only a couple of weeks ago that Richard Hooper has been tasked with investigating how to take this proposal forward. The Government are strongly of the opinion that it will open up the UK's IP systems for the better.

Another major issue we touched upon is the EU Copyright Directive. Chris maintained that many believe that the copyright exceptions contained in this directive should be far more generally implemented in UK law - at present, they are not mandatory, only optional. Therefore at present, EU member states can effectively pick and choose what they want and don't want to implement! Hargreaves states that allowing all of the exceptions to be implented would also assist.


Orphan Works
Orphan works are basically pieces of work for which the copyright owner cannot be contacted. This presents a huge problem to an institution like the British Library who want to digitise their collection - how can they do so if they cannot obtain permission for certain works? Furthermore, getting in touch with each individual copyright owner is simply logistically impossible! This is an example of how current copyright restrictions are thought to be standing in the way of letting our cultural heritage evolve. It is certainly a valid point in my opinion, and one to which I hadn't given a lot of thought until now. It does seem rather silly that we have moved on in so many ways in the last 20 years - probably technology has evolved more in that short time than at any other time! - yet we remain bound by what now appear to be somewhat antiquated laws that certainly don't suit today's 'digital economy'.

Digital Economy Act 2010
The Digital Economy Act 2010 is an Act that was pushed through very quickly at the end of Gordon Brown's parliamentary reign. Its purpose is to completely overhaul Intellectual Property law and make it fit for the digital age. There was initially some doubt as to whether the new coalition government would take it forward, but it does seem that they are moderately keen to implement it. One of the main issues they wish to tackle is illegal file sharing/copyright infringement, and Chris mentioned that this does have an effect on libraries - although perhaps not quite so much for corporate libraries such as this one. However, he stated that many librarians are concerned that the legislation has not only been pushed through too quickly, but that the expectations of Internet Service Providers (ISPs) are just too high. If ISPs are expected to tackle illegal file sharing, this could have implications for libraries that provide free wi-fi, for example. People believe that there is just too much onus being placed on ISPs to police the Internet - although copyright owners will be the ones who pass the info on to ISPs about people they believe are infringing their copyright.

The Digital Economy Act is an absolute minefield and is something that I have a vested interest in, given the work I do for our IP team. There is a huge amount of debate ongoing over it - we barely scraped the surface in our audioconference as was simply neither the time nor the place.


Conclusion
This was an absolutely fantastic seminar and I am so glad that I decided to participate. It gave me an excellent overview of the issues we face in terms of copyright, not just in the law library but on a more general level too. Chris Holland delivered the points in a concise and clear way that really enabled me to make sense of things. It is definitely an area about which I would love to learn more, and am considering speaking to my manager  who deals with this area, about getting a bit more involved/helping her out with it.

Image courtesy of: renjith krishnan / FreeDigitalPhotos.net

TFPL Connect Event: Achieving Prosperity, how to grow with what you have - and a bit of networking!

On 28th November 2011 I was fortunate enough to be able to attend an event run by TFPL Connect. TFPL Connect is a network of people who work in information/knowledgeand records management. Events are run regularly throughout the year to encourage networking and give us the chance to all meet up in a nice venue, listen to what is normally an excellent speaker on a topic of general interest, and then afterwards there's a chance to mingle, chat and enjoy drinks and nibbles.

This was the first event by TFPL Connect that I had been able to make it along to, so I was a little bit nervous on the one hand about what to expect - but equally eager to try and put all the networking skills and tips into practice that I have acquired over the last few months!

On arrival at the lovely Crowne Plaza in Blackfriars, we were given our name badges and invited to have a drink before the talk began. It was a little daunting when I walked over to the bar area, bravely armed with only my name badge, and was faced with various small groups of people, all of whom looked as if they knew each other. However, although part of me felt like running right out the room(!), I forced myself to take  glass of wine and move through bar towards the room where the talk would be held. From just listening to the conversation around me, I felt a little better when I realised that a lot of the people standing in groups had actually arrived together, as opposed to already becoming acquainted in such a short time! After a few minutes, I caught the eye of a lady also on her own stood not too far from me, so I decided to take the bull by the horns and introduce myself!

One of the things that I was told about at a session on networking skills was to break the ice by making a joke about being on your own, for example. So after introducing ourselves to each other, I made some remark about how I hate the start of events like this, when you feel the pressure to be talking to someone but just can't quite break through! This definitely broke the ice between us, and we had a chat about very general things - our jobs, our organisations, our commutes. After about 10 minutes, a lady known to the lady with whom I was already speaking came over, and so suddenly I found myself with 2 new acquaintances. Shortly after this, it was time to take our seats. I was expecting a lecture-style seating arrangement, i.e. rows of chairs, but in fact the room was set up in tables of about 8-10 people, and we could sit where we wanted. I ended up sitting with the lady whom I approached earlier on one side, and another unknown person on my other side. About 6 other people joined our table, none of whom I knew at all at this point.

The talk was all about influencing people and communicating effectively, and I am very happy to say it was given by none other than the very talented Nick Davies of The Really Great Training Company. Some of you may remember earlier in the year when I wrote a blog post on a fantastic session on networking that this man gave at one of our firm's internal training sessions. The fact he was speaking at this event was a big draw for me, as I knew he would be superb. He did not disappoint!

First of all, we talked about the 4 things that people do wrong when trying to influence or persuade others. Then we looked at the 6 ways in which people are persuaded to do something. Finally, we looked at the 2 essential things to do in order to persuade people! Nick called this the 4-6-2 method and it made for a witty, sparky and thought provoking hour.

One thing Nick said is that all too often, people focus on the want rather than the need, but rather, a savvy negotiator focuses on the NEED and WHY people are asking for whatever it is they're asking. If you can behind that, then you are in a stronger position to negotiate with the person. I found this quite an interesting concept. The automatic reaction we all have is to want to meet the want, or try and find a way around not meeting it. But it's a different matter to dig a bit more and find out why a person is asking for whatever it is they're asking. I think if you are armed with that knowledge, you are better equipped to handle the situation to your advantage.

Another interesting thing we looked at was all the ways in which people are influenced into wanting a particular thing. Nick gave the example of how marketing execs play on these typical characteristics. For example, if we think something is scarce, we automatically feel we better get it now before it runs out - so when we see a sale advertised on TV, we are often pressured into making purchases we might not have necessarily made, for fear that the offer will be gone completely. Social pressures also play a big part in how we behave - Nick gave an excellent example of how if you see a sponsor sheet and everyone has sponsored £10, it's highly unlikely you will sponsor more (don't want to be seen as flash), but you won't sponsor less either (don't want to be seen as stingy). Even as adults we succumb to social pressures like this.

Authority and likeability are 2 other ways in which we're persuaded. So if we see someone on a plane with lots of stripes on his shoulder and he tells us to get off the plane, it's far more likely we will listen to him than to a cleaner! Equally, our friends can persuade us to do things because we like them, we have trust in them and we want to please them.

It's all very interesting to me and I would definitely love to learn more about this kind of thing; about how we influence each other and how the human mind actually works! I think it's particularly relevant as you move up the ladder in the workplace - I think to have this kind of understanding of people would definitely be a bonus.
If someone asks for a payrise, it would be all too easy to focus on the 'want' and think how to get round of it. A little more probing, however, could reveal the actual need, and why they want this - and that might then put you in a better position as a boss to negotiate.

Nick maintains that the 2 key things to succeed in persuasion are trust and credibility. If someone gains credibility in their job, we have confidence that they know what they are doing - but this credibility is meaningless without trust as well. You need to build up a relationship with someone to get them to trust you. This is particularly pertinent to me, where building up a relationship with the IP team at work has been vital in terms of getting them to use me. It didn't matter where I came from and how many years experience in the law library I had. They needed to learn to trust me and see that I was reliable, and that I followed through on requests, and only then did they start to use me! Nick stressed the importance of not relying solely on email to build these crucial relationships - and I couldn't agree more. He said that people need to see you; they need to get to know you as a person rather than just a line of type. Even a phone call is better!

After the session with Nick ended, we had the opportunity to head back to the bar and have another drink, and actually do some more 'networking'. I spent about an hour talking to 2 people who had been on my table. Neither of them were remotely connected to the legal world, therefore it was really interesting for us all because we have very different perspectives on research. As a law librarian, I am very focused on cost and time-efficiency, while the people I were speaking to came from medical research/consultancy backgrounds, and provide a very different service to the one I provide. I think this is one of the most important things about networking - the exposure that you get to people in the information world, but who have a totally different working day! I had no idea that there were so many different facets to the information community - it's only once you get out there and widen your horizons, that you truly realise how diverse the field is.

All in all, I am really pleased that I attended this event. I was able to put some of the tips on what to do on such occasions into action, and I met some really interesting people. It's definitely increased my confidence for the future at such events. Although daunting, I think I can appreciate now that once you have broken the ice, one opportunity leads to another - and as a rule, everyone is there for the same reason, and if someone else is on their own, it's very likely they will be all too happy to chat!

I also very much enoyed the insight into negotiation and persuasion given to us by Nick Davies. A worthwhile and very enjoyable evening indeed.

Source: Image: FreeDigitalPhotos.net

Secondees - to help or not to help?

So one issue that has come up for discussion on more than one occasion this week is how to deal with our trainee lawyers who are out on secondment at one of our clients. This is quite a common practice in a lot of the commercial firms - basically, some of our trainees will spend one of their 6 month 'seats' at one of our major clients. They will be based in the in-house legal team and so will get exposure to a whole new environment. The problem that we have encountered this year though, is that we are getting more and more research queries from our secondees. Now on the one hand, that's great cos that's what we are here for...especially when they are out of the office and don't have access to a lot of our resources. The line that we have taken in the past is that we will assist secondees when they are on secondment, but usually just with accessing things they can't possibly do when away, eg. textbooks, certain caselaw searches....however in recent months, I have started to do quite a lot of research for one of them because he's with one of our key IP clients (I work mostly with the IP team). This has caused a little bit of consternation with the bosses, just because in theory, a lot of the research is not being done on any specialist resources....and it's for the client - therefore they are making money out of us, as opposed to if the trainee was office-based and asking us to help with research that is for a fee-earner....

So the question is - where do we draw the line? It's a really tricky one, because at the end of the day, our whole purpose is to assist the lawyers, and if a trainee is on secondent, got loads of work on and needs our help, it's very hard to say no!

It looks like the solution we are going to implement is simply to treat each secondee enquiry on a case-by-case basis....if we are pushed for time - as is the case most of the time! - and we get sent an enquiry that is time-consuming, but in theory doesn't necessitate use of textbooks and other restricted sources, then we may just give a general overview of the topic, and let the trainee extract the specific bits of info themselves - or at worse, push it back to them, giving them a few ideas of searches/places to look. Have to admit I do find it hard to say 'no' at the best of times, so it's not always the easiest thing for me to push work back to the trainees - even though sometimes it's for their own good, as they do need to learn to do their own research rather than just rely on us for everything!

But in all seriousness it's definitely an issue that I have never encountered before. I'll keep you posted on how it goes over the next few months...

Image courtesy of: <p><a href="http://www.freedigitalphotos.net">Image: FreeDigitalPhotos.net</a></p>

Stem your 'work obsession'...

All work and no play...

Regular readers will know that because this Law Library gets so busy that at times,  it's very hard for this particular Law Librarian to switch off and put it out of my mind...However, a recent tip from Harvard Business Review explains the importance of taking time out and being able to put work out of your mind, even when things are at their most stressful:

Breaks
It is of vital importance that you take some time out of every working day in order to get away from your desk and computer screen. This is something that I used to be very guilty of, but in recent months, I have been making a point - where possible - of leaving my desk for at least 20 minutes, if not longer, at lunchtime. It is all to easy to fall into a rut of eating at your desk while perhaps having a quick browse of the Internet, but it means that you don't let your brain switch off - and you return to whatever task is at hand not feeling rested, but tired and weary. If possible get some fresh air - or as HBR say, even just going to the gym gets you out of the office and refreshes your mind and brain a bit. Unless I am caught up in a time-sensitive piece of work, I always try to get away from it nowadays and I definitely feel the benefit of my 'time out' on my return to my desk.

Weekends/evenings
While I don't tend to have much work to do in the evenings or at weekend - although it would be very easy to start doing bits and pieces at the weekend when you can login to work from the comfort of your sofa! But again this is something that I try and steer clear of doing as a rule, therefore I think it's of equal importance to allow your brain to switch off at these times too, and make a conscious effort not to think or discuss work-related problems/stresses. It can be quite difficult at times, but if you don't try hard to allow yourself this down time, it simply means that you return to work the next day, or Monday morning, feeling totally unrested and demoralised.

If all else fails, find a new hobby!
As HBR correctly point out, the less time you have outside of work to think about work, and login to that work email account, then the less likely you will be to focus on it to the point of obsession when you are at home! Always make time to do the things you enjoy. Again if I am worried about a piece of work, I struggle at times not to dwell on it, but I am aware of the benefits of forcing myself not to do this, and certainly not at the expense of doing things I enjoy!

The upshot is: if you find that you are beginning to eat, sleep and breathe your job - stop yourself right there, and make a conscious effort NOT to login from home, to bring in a book and get away from your desk at lunchtime, and above all remember that your mental and physical health should always be the priority...Burning out through stress is not an option!

Image courtesy of: http://www.freedigitalphotos.net/images/view_photog.php?photogid=371

Something I learned this week: searching for images using Lexis.com

Just a little something that I learned this week, that in all my years of using various Lexis platforms to search for articles, I didn't know was possible until now!

At present we use the American platform, Lexis.com, to run searches for press articles worldwide. When articles are put on Lexis, they don't come with their original images, eg a newspaper article may have a picture or several pictures, often with captions. These actual photographic images do not show up on Lexis - but the caption does, along with the word 'graphic'. I was asked if it was possible to search by image on Lexis.com - so we were looking for articles that had contained a photograph of a particular item. Initially I didn't think it would be possible - but it turns out that you can run a 'graphic' search, where Lexis will search the captions that accompanied the various images that were in the original article. The fee-earner was delighted, and even though we would need to resort to obtaining original copies of the article if we want to actually see the image being referred to, the fact that we could identify articles with this particular image was a great start.

I have to admit, I do love it when I learn something new like this!!

Image courtesy of: http://www.freedigitalphotos.net/images/view_photog.php?photogid=1152

Delivering a successful presentation

 So it has been a while since I have had a chance to mull over some of the bitsesize gems of wisdom that appear on the Harvard Business Review Management Tip of the Day website, so it's nice to be able to take some time to reflect on one that I read recently about delivering presentations successfully

Believe it or not, we are still in the throes of trainee training  even though it's November - our program starts off quite intensively for the first four weeks of the trainees' arrival, and then we hold a couple of sessions later on once they are more settled into their seats. The session that I am preparing for at the moment is to do with European law, and believe me, it's not something I particularly enjoy training people in! In my opinion, European law research can be very tricky indeed when you start to dig further than, say, just looking for a case! I have just been going over my examples for researching European secondary legislation before its published in its final form, and so this particular tip is pertinent to me right now, as I am always open to ways to improve my delivery in such sessions.

Careful preparationThe first recommendation is excellent preparation. I cannot agree more with this. It may seem obvious to some people, but you would be surprised how many people think that a sketchy knowledge is ample, and they will be able to wing it once they're up there. I personally can't think of anything more horrendous! I realise that you don't want to be too 'scripted'; you don't always want to be looking down at your notes, but want to sound natural - but at the same time, I like to know I have a thorough understanding of the background to what I am actually talking about. My informal 'mentor', a lady I worked with a few years ago and who I talked about at length in one of my CPD23 posts earlier in the year, is without a doubt the person who always stressed to me the importance of being prepared. Not only will you feel more confident once you are up there, but you will also feel more confident when it comes to answering questions from the audience. A good knowledge of what you are actually talking about will make this side of things a lot easier. It's a piece of advice I have never forgotten and I am glad to see that the Harvard Business Review agree that it's of great importance!


Doing a dry run - 1
The next crucial piece of advice is to do a number of dry runs, first in front of your computer, with the slides if you have any, and then without the slides. The point of doing it first in this way is to enable you to focus on what you are saying without having to worry about body language at this stage.  Again this is without a doubt a very important part of the presentation preparation. I like to have enough time to familiarise myself with what I am going to be saying - particularly because when I am doing trainee training, I am doing live examples on various databases and websites - and there's always at least one example that goes wrong, no matter how many times I have run it in my dry run sessions! So while you can't preempt everything when you are doing 'live' searches, it certainly helps to make you feel more confident if you have run them before and they worked - sometimes it's just that you have made a simple typing error! Knowing that your examples worked previously gives you more confidence when it comes to sorting out any problems that may arise on the day, in my experience.

Dry runs also enable you to memorise a lot more than you would if you just turned up with some notes you threw together the day before. Nothing will make you feel more relaxed and confident than knowing you know your topic and the aims of your session thoroughly.


Doing a dry run - 2
For the final stage of preparation, they advise doing another dry run, but actually in the room, or a room similar to the one you are giving the presentation in. This allows you to put the whole package together, concentrating not only on what you're saying, but how you are delivering it: eye contact, posture etc. This is definitely a valid point, and is something that I tend to forget about when I am doing some kinds of presentation - I get so caught up in the content itself, that I forget about the image I am projecting when I present. The image I want to present is that I am calm, in control and moreover, fully understand what I am talking about! I think this is something that you really need to focus on projecting, even if you don't necessarily feel it 100%. I think people do pick up on nerves in a presenter. I often find it helpful to picture someone who I think gives really effective presentations; it could be a colleague, a friend, someone you saw at a conference. Watch their body language, how they move about the stage/room etc, how they make eye contact. You can learn a lot just from observation.


Conclusion
I definitely found this post a helpful one. It makes some valid key points with regard to preparing to present to others. Now, however, I better get back to the joys of Eur-lex... :)

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Visit to the London Library - A Hidden Gem In Central London

A few weeks ago I had the pleasure of being given a guided tour around the London Library. It was organised by the CLSIG group, which is part of CILIP (Commercial Legal and Scientific Information Group).

I have to admit, I had never even heard of the London Library, so when I heard about the planned visit, I had a little look on their website and was delighted with what I saw! The chance to have a look round such a beautiful building and collection of books was too good to miss.

 It was founded by Thomas Carlyle in 1841, as an alternative to the British Library. He wanted to create a kind of home away from home, as he found the British Library unpleasant! To this day the London Library retains that lovely homely, stately home-feel, with reading rooms filled with leather, wing-backed armchairs, floor to ceiling shelves filled with beautiful old books - a veritable haven from the hustle and bustle of central London. The first thing to start of by describing is definitely the building. Tucked away in a corner of St James's Square, from the outside it looks like a very small - but beautiful - townhouse - until you're inside, you have no idea how far back the building extends and how much storage space there is! Members of note from the past include Virginia Woolf, Charles Dickens and George Eliot to name but a few.

As soon as you step inside you are hit by that unique smell of old books - there is nothing quite like it, and for a book lover such as myself, THIS is one of the reasons why I hate devices such as the Kindle - try recreating the same ambience with a bit of plastic and some microchips!!! Anyway, enough of my anti-Kindle rants. The collection at the London Library consists of more than one million books, as well as subscriptions to over 750 periodicals. There are some beautiful volumes to be seen everywhere, as well as rare books and books going back as far as the 16th century. Not only that, but there are some special collections housed there as well, such as the Montefiore collection of Jewish interest material. Journals and publications from a whole range of societies, from horse lovers to politics, are also kept there and date back 165 years.

We visited the newspaper storage room and I was amazed to see the HUGE bound volumes of The Times, going back more than 100 years. The lady giving the tour explained that when the library began, The Times was considered the only newspaper worth reading, so they will always maintain this collection.

Much of the decor of the building retains its original Victorian fixtures and fittings - it is only where they have extended that is more modern in places. We were taken up a beautiful dark wood staircase with red carpeting, and the walls lined with portraits of previous members and chairmen or benefactors. We arrived on one floor and it was quite amazing, because the floor was pretty much a metal grating, so if you looked down through the slats, you could see all the floors and shelves of books below you! Not great for high heels, but an excellent example of a Victorian attempt at air conditioning apparently! The idea being the air would circulate through the slats and so the books wouldn't get spoiled. The cataloguing system used is unique and while I can't recall the details, the tour guide did show us how it means that the books end up being in what appears to be a very random order! But I was assured there is a method to the madness, and I am sure you can pick it up quite quickly.

One of the other things that absolutely amazed me is the member services. You can take home up to 10 books at any time - obviously a huge advantage to the British Library! There are no fines or due dates - unless a title is requested by another member, you can keep them as long as you want. They also offer a postal service to members who can't make it into London, and the online services are superb: members can access JSTOR, which contains at least 1000 academic journals. Books can also be reserved online, and the catalogue can be browsed by non-members as well. Also offered by the librarians is a research service. I find it amazing that all this exists and I wasn't aware of it!

It genuinely was a privilege to be able to explore some of this truly amazing building and collection. It is a private members library, therefore there are membership fees - sadly I can't quite justify them as I don't live in London, so I don't feel I would be able to take as much as advantage as I would like of the actual building and ambience, as opposed to just the collection. The reading rooms looked incredibly inviting - lots of little nooks and crannies where you can curl up with a book - our tour guide did say that some people do fall asleep for hours at a time, they are so relaxed! There are some rooms with wi-fi and laptop access, but some reading rooms are totally silent and no laptops are allowed, so that the whir of the motors doesn't disturb people.

I really enjoyed this visit - I love learning about other types of library; I think it's important in all our roles to open our minds and think outwith our own little sector. It is fascinating what other types of role exist in the information world. All in all an evening well spent!

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Thing 23 - Reflection: What Next?

23 Things may be over, but this blog certainly isn't!

Well, it has finally arrived - Thing 23 and the end of the program. The one thing that strikes me when I start to reflect on my experiences is how I now feel a lot more comfortable writing this blogthan I did back in May. Looking back at my first few posts, I was definitely ill at ease and not entirely sure how to 'brand' my blog. While I am by no means a seasoned blogger compared to some people, I am quite amazed by the way that I have taken to it and managed not only to keep up with the 23 Things program, but also try my hand at blogging about other experiences.

So that's my first observation, but let's move on to thinking about the actual program itself.

I would say that I got the most out of the following parts of the program:

Blogging
It goes without saying that I would probably never even have considered setting up a blog if it hadn't been for hearing about the cpd23 program. I had always followed a few blogs relating specifically to law libraries, but I had never really taken it any further, and certainly never dreamed of maintaining one myself. Not only has this program spurred me on to create this blog, but it also got me interested in other blogs. Thing 2 involved getting to explore some of the oher cpd23 blogs, and this is something that I found really helpful, because it opened up a whole new world to me in terms of other kinds of library jobs that are out there. There are several blogs that I found particularly interesting and I have enjoyed following them over the last few months. It will definitely be interesting to see if other people will continue blogging going forward. I feel far more connected to the library/information community as a whole now, and feel like I am making more of an active contribution through writing this blog.


Online and real life networks
When we considered these networks over Things 6 and 7, I was very much of the opinion that LinkedIn, for example, wasn't really worth spending much time on, but I can honestly say that my attitude has changed in this respect. While I still maintain that dividing line between what I perceive as my personal life (Facebook) and my professional life (LinkedIn), I definitely see the benefits of being a bit more active on LinkedIn, because it does appear that a lot of connection can be made that at some stage may be useful when it comes to looking to change jobs. Previously I would never have accepted any requests on LinkedIn from people that I didn't already know fairly well - but now I am connected to some recruitment agency staff whom I know from the past and some I don't know yet at all - but it doesn't bother me nearly as much as it would have before. I would have been very uncomfortable before, but I think there is a lot to be said for LinkedIn and the influence it has in terms of networking and recruitment.

With regard to real life networks, I joined LIKE via LinkedIn and am hoping to attend one of their meetups in the future. Again from a networking point of view, groups like this are a great way of opening one's eyes to other sectors and meeting people involved in information provision outwith my usual legal sphere. I have also joined TFPL Connect and am attending a networking event later in the year - something that I would never have looked into, had it not been for this program. I have also taken a more active part in one of the CILIP Groups of which I am a member - CLSIG - and have already attended a couple of events organised by them.


Google Calendar
A small thing admittedly, but I didn't really have much awareness of Google calendar until we explored it as part of Thing 8. Although I don't have any use for it at work because we have to use our Outlook calendars to create events and so on, I have actually found it useful outside of work.


Evernote
Thing 9 was fantastic as I had no idea Evernote existed and I was amazed at how useful it is at work, as when I am carrying out research, I always come across a number of random websites and then there are many that I can never find again. I loved the functionality of Evernote far more than Delicious, which is what I had tinkered around with in recent years. Definitely one of my favourite things to come out of the program!


Google Docs and Dropbox
Again I had heard of Google docs, but never explored it, and as for Dropbox, I had never come across it at all. I really took to both of them, but again, this would be more for personal reasons, as I explained at the time, we have a very rigid system of how we share documents in the Law Library, so there is no call for us to use anything like these programs. But I was quite impressed at how easy it was to dump documents in there, and it's definitely good to have a backup of work stored away from my actual laptop etc.


Mendeley
I chose Mendeley over Zotero and citeulike, because I felt out of all of them, it was the one that seemed most relevant to me in terms of my writing articles. I really loved Mendeley and in the process of writing my articles, have spent some time moving references there and organising them. All I can say is, I wish tools like this had existed when I was a student - or if they did, I wish I had known of them! I already recommended it to a friend studying for her masters in information science, as I really was impressed with how easy it enables storing references and creating bibliographies.

Jing
Jing took my breath away! It is something that I felt would provide so much value in terms of myself and the team training fee-earners in the same things several times a year. I have since shown it to my manager and she is considering if it's something we could convince IT to let us use, and if so, could any demos we make be incorporated somewhere on the relevant Intranet page. Like me, she had never heard of it - none of my managers had. I find it amazing that all these tools are out there and if it hadn't been for cpd23, I have no idea if I would have come across them....


Prezi
As with Jing, I had never encountered anything like this - talk about making Powerpoint look utterly outdated! I would love to incorporate this into a presentation - I would say the only drawback is convincing my managers that this kind of look would go down well with fee-earners! But I found the functionality incredible - the graphics are jaw-dropping and you can incorporate so much information in a novel way.


Promoting yourself in job applications etc
I found this Thing helpful because it got me thinking again about the importance of keeping the CV up to date and in general, reminding me what my strengths are. This is particularly pertinent to Chartership and the work I am doing towards that goal. I quite enjoyed taking stock of what I enjoy outside of work and thinking about how that impacts upon the job I do. I was left thinking that I am definitely in the right kind of job for me, but not feeling complacent - what is right now may not be right in 12 months or 2 years etc. I think it's definitely important to keep thinking about professional development, long term goals and where we see our careers heading. Sometimes a change of sector may be desired - and it is definitely thanks to this program that I have become more aware, and have a better understanding of, the many variations of library-style jobs out there worldwide.

Things that I would like to work on more going forward
Getting Involved
I have already started to feel more involved in the wider community, as well as even just the legal community, over the last few months by writing this blog and interacting with others through it, or at the various events I have attended. I have also started to write for a couple of publications within the community. However, I am more than aware that this is just a starting point - again like blogging, it's still fairly new to me and it's something that I know I need to work on continuously.


Attending/presenting at events
While I have attended a number of events in the last 12 months, presenting at one is not something that had ever crossed my mind until we came to Thing 16. I think it is definitely something I would need to feel very confident about, if I were to propose to speak at any event - but at the same time, I am grateful to the program for opening this idea up to me and making it seem like it is something any of us can do.


Conclusion
It's hard to sum up how I feel about the end of the cpd23 program - happy that I managed to complete it successfully, a bit sad that's it come to an end, as I have almost got used to checking the blog to see what's coming up etc and then thinking about how I shall explore it and blog about it! On the whole I have got a great deal out of the program and I am delighted that I took part. It's made me so much more aware of the library community and all the different roles out there - and it's an amazing opportunity to be able to interact with people from all over the world, and read about their experiences. It has definitely also made me realise that while I thought I was quite on the pulse when it comes to technology/Web 2.0 etc, there was actually a great deal out there I had never come across - and probably is a great deal more yet to be discovered! So I am definitely a lot more curious as a result, and eager to ensure that I stay as connected as I feel right now thanks to cpd23.

There is no doubt that I want to keep this blog going, therefore I just want to thank anyone who has been following me, and hope all my followers will stay with me going forward as I keep you up to date with the latest happenings in the Extraordinary Law Library....

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